Our standard delivery operations follow business hours:

• Delivery Window: 9:00 AM to 7:00 PM, Monday through Saturday.
• Holidays: No deliveries are made on Sundays and National Holidays to give our partners a break.
• Specific time slots cannot be guaranteed, but our delivery partners will attempt to contact you prior to arrival.

We require a secure handover of your package:

• Signature Required: A signature may be required upon delivery to confirm receipt.
• Authorized Receiver: If you are unavailable, please ensure an authorized person (family member or neighbor) is present to receive the package on your behalf.
• HOMFIT is not responsible for packages left at the doorstep upon customer request.

We encourage you to inspect your package upon arrival:

• Check Outer Packaging: If the box looks tampered with, crushed, or open, please refuse to accept the delivery and inform the delivery agent immediately.
• Damage Reporting: Any physical damage to the product must be reported to our customer support within 24 hours of delivery.

If a delivery attempt fails:

• Attempts: Our courier partners typically attempt delivery 3 times before returning the package to us.
• Rescheduling: You will receive a notification after a failed attempt. Please contact the courier directly to reschedule.
• Return to Origin (RTO): If the package is returned to HOMFIT due to unavailability, re-shipping charges may apply.

Once an order is dispatched, the delivery address cannot be changed.

• Please verify your full address (including landmarks and PIN code) carefully at checkout.
• In case of an error, contact us immediately within 2 hours of placing the order.